Nicola specialises in supporting leaders to transform the mindsets that limit their performance. She joined The Mind at Work in 2007 after a decade within Tesco plc carrying out various leadership roles and delivering an award-winning customer service programme. Nicola has an affinity for people in operational roles and has a strong commitment to clients both inside and outside of the meeting room. Nicola also has expertise and a particular passion for partnering organisations in the creation of their own cadre of internal trainers, coaches and change agents. She was central in implementing a patient care programme within an NHS Trust that continues to this day. Originating from Scotland, Nicola now lives in Cheshire with her film director husband and young son.